CUSTOM Sizing BOOTS/BELTS: We make Old-world hand-crafted footwear -this takes TIME.
We do not make machine made/calibrated, assembly line products.
“CUSTOM” Boot/belt making requires your participation in the process to achieve your desired results and specifications. Based on this; specs can only be changed 1 day after the order was placed. If modifications are necessary they are limited to original order specs, or a new order must be written up. We recommend specifics as to what constitutes a Good Fit. However, please understand even with measurements there is what we refer to as interpretation of fit & comfort, it is like beauty is in the eye of the beholder and ultimately it is the customer’s responsibility to provide correct order & sizing information to help us determine what is comfortable for you. So, your feedback is very important.
*Please Be Advised that we do not manufacture orthopedic footwear.
If you have orthopedic footwear needs please contact us for discussion.
*Substitutions: On occasion leather may be substituted for similar leather in order to properly match color. In the event this is necessary we will make the attempt to give notice, if this is not possible, we will use only the best option available.
Sizing Men – order your regular shoe size, Ladies generally order 1/2 size smaller than regular shoe size depending on how tight a fit you like, call to discuss.
Occasionally, as with tailor made items, made-to-order cowboy boots/belts may require alterations/modifications, therefore we reserve the right to modify or remake the items as necessary. This is the process by which correct sizing/customizing is achieved. We may suggest sending in a tracing of your foot to serve as a guide to compare sizing. However, some of us like to wear tight fitting boots; others like to kick ’em off loosely. We know this only if you tell us. Should a boot have to be resized due to the customer choosing a size against the advice of our staff, we will assess a re-lasting fee to cover our labor and materials in the event you are not happy with your choice.
Re-Furbishing– May change the original fit and comfort, however not to be considered defective, leathers feel and respond differently as a standard.
REFUNDS:Sorry We DO NOT offer refunds. Please understand the nature of the product: Our products are custom-made for you, based upon your individual requirements and quality takes time. In the event an impasse should occur after we have offered to remake your order and have worked together with you to establish your needs, we may offer a refund at our discretion, with a 50% re-marketing fee, how ever if a boot has been modified from it’s origional order specs please be advised our warranty is void. If you request us to change or add anything beyond the origional specs during an adjustment our warranty is void.
***Acceptance of these policies and use of a credit or debit card is considered acknowledged when ordering boots or products from us on the phone, website or any device.
RETURNS: We are happy to assist with return itemsfor adjustments and modifications onlyaccording to the original order specswithin 30 days of receiving them.
If we made a mistake we will adjust, modify or remake as needed to get as close as possible to an ideal. However, there may be a point at which it may no longer be feasible to continue if there is a dis-connect between possibility and interpretation. Although we will work to accomodate your requests, if we modify the boot for you beyond the origional specs of the order, your warranty is void.
A RETURN AUTHORIZATION #is necessary in order to return a product. We can not accept responsibility if the order can not be tracked in our factory if it is returned back to us without this return number. If we made a mistake we will provide a return label with this return #.
DESCRIPTION – NATURAL BEAUTY/FIT: All our boots are handmade-this means hands only, except the sewing machines our hands use to make the boots. Dye lots, leathers and computer monitors will vary the colors slightly. Due to the handmade process there may be variations and asymmetry that add to the uniqueness in fit & natural beauty of a handmade product, this will not be considered a reason for return. And in fact are proof of the handmade nature and to be considered a source of pride. Occasionally leather and exotic skins will have natural scars or small markings that are inherent to the animal skin and not to be considered blemishes. We choose products to avoid or only add to the unique nature and occasionally do not present until lasted, Such markings only add to the authenticity and natural beauty of the product, and it is understood that these markings do not compromise the quality or integrity and durability of the boot.
CANCELLATIONS: All custom boots/belts are made and assembled to your order specifications. Therefore, orders cannot be cancelled after 24 hours and the order has been put into the production system.
STOCK/or Closeout FOOTWEAR/PRODUCTS:PLEASE CALL FOR A RETURN CODE Only Unworn Undamaged items can be exchangedfor another size or style within 30 daysor store credit good for 1 year only.Please, CALL FOR APPROVAL AND AUTHORIZATION CODE. All regular shipping charges do apply. We will provide a label if we made a mistake and shipped the wrong item. Exchanges/Returns may take up to 3 weeks to process from the time we receive the merchandise. If there is an impasse on a refund we will need to charge a 25% restocking fee, however you must CALL FOR APPROVAL AND AUTHORIZATION CODE.
BACK ORDERS-Occasionally, we may have a situation on materials or in production that may cause a delay, we do our best to notify you in this case, however please feel free to call and inquire if you need information.
DISCOUNTED CLOSEOUT FOOTWEAR/PRODUCTS:All discounted and closeout footwear is sold as is, and all sales are final. At our discretion, you may return them as credit towards a future purchase, however you must CALL FOR APPROVAL AND AUTHORIZATION CODE .
DELIVERY:Generally, our normal delivery for CUSTOM boots will take about 6-8 weeks but can take up to about 10 weeks depending on the style and materials ordered and production queue. Some styles take longer as in busy holiday seasons.Please review time frame before placing order if you have a deadline to meet.In rare occasions, such as during peek seasons or with more intricate designs, some orders may require up to 16 weeks for delivery or longer. Remakes may be quicker, but it is important to remember that these are handmade, and it is best not to rush production as quality may suffer. Considerations beyond regular repair due to mistake as well can delay the completion of an order.
GIFT CERTIFICATES:Gift certificates may be used towards the purchase of anyCABOOTSmerchandise. We DO NOT offer refunds on gift certificates.
EXPRESS SHIPPING:We do everything within our power to ensure that your boots/shoes/footwear are shipped within the desired time frames. However, if we do our part getting the package out on time and the shipping company misses the desired delivery date, you need tofile a claim directly with the shipping company for any loss.We will help you file the claim, but we cannot guarantee any shipper’™s delivery dates or service.ADDITIONAL INSURANCE IS RECOMMENDED FOR REIMBURSEMENT FROM THE SHIPPING COMPANY IN CASES OF LOSS.
INTERNATIONAL ORDERS: If you are ordering internationally-please be aware of your countries import policies. We are not exporters of exotic boots. It is your responsibility to know if your customs agents will accept merchandise from the USA. If we make and ship the ordered product and you do not receive the merchandise due to customs confiscation we can not issue refund or accept chargebacks.
Changes may be made periodically to these policies without prior notice.